At h789, your personal data belongs to you. This Privacy Policy explains precisely what information h789 collects from Pakistani players, why we collect it, how we protect it, who we share it with, and what rights you have over your own data at every stage of your relationship with the h789 platform.
A plain-language overview of h789's core privacy commitments to every Pakistani player — before you dive into the full legal text below.
Every piece of personal data you share with h789 — from your CNIC number to your JazzCash account details — is encrypted using 256-bit SSL both in transit and at rest. No one without authorisation can read your data, including h789 staff who don't need access to do their job.
h789 does not sell, rent, or trade your personal information to third-party marketers under any circumstances. Data shared with partners — such as payment processors or KYC providers — is limited strictly to what those partners need to perform their specific service on h789's behalf.
Promotional emails, SMS notifications, and bonus alerts from h789 are entirely opt-in. You can update your communication preferences in your account settings at any time and the change takes effect within 24 hours. Unsubscribing from marketing does not affect your access to any h789 service.
h789 operates on a data minimisation principle — we only collect information that is genuinely necessary to operate your account, process payments, verify your identity, and comply with legal obligations. We don't ask for data we have no practical use for.
This Privacy Policy tells you exactly what h789 collects and why. If the reason for collecting a specific piece of data isn't clear from this document, we haven't explained ourselves well enough — contact us at [email protected] and we'll answer your question directly.
Your data rights — including access, correction, deletion, and portability — are real and enforceable. h789 has a dedicated process for handling data rights requests, with a maximum response time of thirty (30) calendar days and clear escalation options if you're not satisfied with the outcome.
Request a full copy of all personal data h789 holds about you, including transaction history and betting records, in a readable format delivered within 30 days.
Request correction of any inaccurate or incomplete personal information h789 holds about you. Updates to name or CNIC data require supporting documentation.
Request deletion of your personal data where h789 has no ongoing legal obligation to retain it. Financial transaction records are retained for regulatory compliance periods.
Request that h789 limits processing of your data to storage only — for example, while a dispute about accuracy is being resolved — without requiring full erasure.
Request your personal data in a structured, commonly used, machine-readable format (CSV or JSON) for transfer to another service provider where technically feasible.
Object to h789 processing your data for direct marketing, profiling, or other purposes where processing is based on legitimate interest rather than your consent.
Withdraw any consent you have given h789 for processing your data at any time. Withdrawal of consent for marketing takes effect within 24 hours without affecting your account access.
Submit any data rights request to [email protected] with subject line "Data Rights Request" and your registered account username. h789 responds within 30 calendar days.
This Privacy Policy describes how h789 ("we," "us," "the Platform," or "h789") collects, uses, stores, shares, and protects the personal information of individuals who register accounts, access content, make deposits, place bets, or otherwise interact with the h789 online casino and sports betting platform at h789.today.
This Policy applies to all h789 services, including the h789 website accessible at h789.today, all gaming and betting products offered through that site, customer support communications, and marketing communications where you have provided consent.
By registering an h789 account or continuing to use the h789 platform following an update to this Policy, you acknowledge that you have read, understood, and agreed to the data practices described herein. If you do not agree with any aspect of this Policy, you should discontinue use of the h789 platform and contact us to arrange closure of your account and return of any withdrawable balance.
This Policy should be read alongside h789's Terms & Conditions, which are available at /terms-conditions and are incorporated into the overall agreement between h789 and its account holders by reference.
For the purposes of applicable data protection law, h789 acts as the data controller in respect of personal data collected from and about users of the h789 platform. As data controller, h789 determines the purposes for which personal data is processed and the means by which that processing takes place.
Where h789 engages third-party service providers to process data on its behalf — such as KYC verification partners, payment processors, or fraud prevention services — those parties act as data processors and are bound by contractual obligations that restrict their use of your data strictly to the services they are engaged to provide for h789.
All enquiries relating to h789's data controller responsibilities, data rights requests, and privacy complaints should be directed to: [email protected] with the subject line "Privacy Enquiry" or "Data Rights Request."
h789 collects personal data across several categories, detailed in the table below. We apply data minimisation principles — meaning we collect only data that is genuinely necessary for the specific purpose identified.
| Data Category | Specific Data Points | Purpose |
|---|---|---|
| Identity Data | Full legal name, CNIC number, date of birth, gender | Account registration, age verification, KYC compliance |
| Contact Data | Pakistani mobile number, email address, city of residence | Account communication, OTP delivery, support, marketing (where consented) |
| Financial Data | JazzCash / EasyPaisa account identifiers, bank account details (for transfers), transaction history, wallet balance | Payment processing, withdrawal verification, fraud prevention |
| Verification Documents | CNIC scan (front and back), selfie photograph (for liveness checks where required) | Identity verification, age confirmation, AML compliance |
| Gaming Activity Data | Game sessions, bet amounts, bet types, game round outcomes, sport selections, cricket match bets | Account management, responsible gaming monitoring, dispute resolution, bonus tracking |
| Technical Data | IP address, device type and OS, browser type, session timestamps, login history | Security, fraud detection, performance optimisation |
| Communication Data | Live chat transcripts, support email content, feedback submissions | Customer support, dispute resolution, quality improvement |
| Preference Data | Responsible gaming settings, communication preferences, favourite games | Platform personalisation, responsible gaming compliance |
The majority of personal data h789 holds about you comes directly from information you provide: during the account registration process (name, mobile number, email, city); when completing KYC verification (CNIC documents, selfie); when making deposits or withdrawals (payment account identifiers); and when you contact h789 support via live chat or email.
When you access the h789 platform, certain technical data is collected automatically by h789's systems: your IP address, device characteristics, operating system and browser version, session start and end times, pages visited within the platform, and login timestamps. This data is collected through standard web server logs and, where you have consented, through cookies and similar tracking technologies.
h789 may receive data about you from third-party sources in limited circumstances: from KYC verification partners confirming the outcome of identity checks; from payment processors confirming transaction status; and from fraud prevention services flagging technical signals associated with suspicious activity patterns. In all such cases, the third party's data sharing with h789 is governed by its own privacy policy and contractual terms with h789.
h789 generates and retains records of all gaming activity conducted through your account — including individual game rounds, bet records, deposit and withdrawal transactions, and responsible gaming tool activations. These records are generated by the h789 platform itself as a necessary function of providing the gaming and betting services and maintaining accurate account records.
h789 processes your personal data on one or more of the following legal bases, depending on the specific purpose of processing:
h789 uses the personal data it collects for the following specific purposes:
To create and maintain your h789 account, authenticate your identity during login sessions, maintain your wallet balance accurately in PKR, process deposits via JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank, and deliver the gaming and sports betting services you access through the platform. This is the core purpose for which h789 collects personal data and processing is necessary to perform the contract with you.
To verify that account holders are genuine Pakistani adults aged 21 or above, using CNIC-based identity checks. To comply with anti-money laundering requirements by monitoring transaction patterns, maintaining required records, and reporting to relevant authorities where legally obligated. To meet other regulatory obligations applicable to h789's gaming operations.
To process deposit and withdrawal transactions accurately and securely, confirm the legitimacy of payment sources, prevent fraudulent transactions, detect suspicious account activity, and protect h789 account holders from unauthorised access and financial crime.
To monitor gaming activity patterns that may indicate problematic gambling behaviour, enforce deposit limits, session timers, and self-exclusion requests set by account holders, and — where required by responsible gaming obligations — proactively contact players who display high-risk indicators to offer support and information about responsible gaming tools.
To respond to queries, complaints, and disputes submitted through live chat or email, maintain records of support interactions for quality assurance and dispute resolution purposes, and improve the quality of h789's customer support service over time.
To analyse how Pakistani players use the h789 platform in aggregate — identifying popular features, improving page performance on Pakistani 4G networks, and optimising the layout of the cricket betting and casino sections. Where you have consented, h789 uses your individual preference data to personalise your experience, including game recommendations and relevant promotional offers.
Where you have explicitly opted in, to send you information about h789 promotions, bonus offers, PSL betting specials, and new game launches via email and SMS to your registered Pakistani mobile number. All marketing communications include a clear, functional unsubscribe option.
h789 shares personal data with third parties only in the limited circumstances described below. In all cases, data sharing is governed by contractual data protection agreements that restrict the receiving party's use of your data to the specified purpose.
h789 engages the following categories of third-party service providers who process personal data on h789's behalf as data processors:
h789 may disclose personal data to law enforcement, regulatory bodies, or other government authorities where it is legally required to do so — for example, in response to a valid court order, in compliance with anti-money laundering reporting obligations, or in connection with an official investigation. h789 will not disclose data beyond what is strictly required by the specific legal obligation.
In the event that h789 or its operating entity undergoes a merger, acquisition, or sale of assets, personal data held by h789 may be transferred to the acquiring entity as part of that transaction. h789 will notify affected account holders of any such transfer with reasonable advance notice and will ensure the acquiring entity is bound to data protection obligations at least equivalent to those in this Policy.
The h789 platform uses cookies and similar tracking technologies to operate correctly and, where you have consented, to improve your experience. Cookies used by h789 fall into the following categories:
You can control cookie settings through your browser preferences at any time. Most modern browsers used by Pakistani players — including Chrome, Firefox, and Safari on Android and iOS — provide granular cookie controls. Disabling non-essential cookies will not affect your ability to use the core h789 gaming and betting services, though some personalisation features may not function without functional cookies.
h789 implements a comprehensive range of technical and organisational security measures to protect personal data against unauthorised access, loss, alteration, or disclosure:
h789 retains personal data only for as long as necessary to fulfil the specific purpose for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention periods apply:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account identity data (name, CNIC) | Duration of account + 7 years | AML regulatory retention requirement |
| Financial transaction records | 7 years from transaction date | Regulatory and audit compliance |
| KYC verification documents | Duration of account + 5 years | Regulatory compliance, dispute resolution |
| Gaming activity records | Duration of account + 3 years | Dispute resolution, responsible gaming monitoring |
| Customer support communications | 3 years from last contact | Quality assurance, dispute history |
| Marketing consent records | 3 years from consent or withdrawal | Proof of consent compliance |
| Technical / session logs | 13 months | Security monitoring, fraud detection |
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised such that it can no longer be linked to you as an individual. Anonymised aggregate data may be retained indefinitely for statistical and product improvement purposes.
h789 operates with server infrastructure and service providers located in multiple jurisdictions. As a result, personal data collected from Pakistani account holders may be transferred to, stored in, or processed in countries outside Pakistan. Where such transfers occur, h789 takes appropriate steps to ensure that your personal data continues to receive a level of protection equivalent to that described in this Privacy Policy.
Safeguards implemented for international data transfers include: standard contractual clauses in agreements with data processors; transfer impact assessments for high-risk jurisdictions; and restriction of data sharing to service providers who maintain documented information security programmes.
h789's primary server infrastructure is located in jurisdictions with established data protection frameworks. Where data is processed outside such jurisdictions — for example, in certain payment processing pathways — additional contractual and technical safeguards are applied.
h789 services are strictly for adults aged 21 and above. h789 does not knowingly collect or process personal data from individuals under 21 years of age. If h789 discovers that it has inadvertently collected data from a minor — for example, where an underage individual has provided false date of birth information during registration — the account will be immediately closed, all personal data associated with the minor will be securely deleted, and any funds deposited will be refunded to the original payment method.
h789 account holders who share devices with minors are strongly encouraged to ensure their h789 credentials are not accessible to those minors — including by using the platform's session lock functionality and logging out completely after each use.
h789 sends promotional communications — including emails about PSL betting offers, slot game launches, bonus promotions, and account activity updates — only to account holders who have provided explicit consent to receive them. Consent is collected during account registration and can be updated at any time in your h789 account settings.
Every marketing email sent by h789 contains a clearly visible unsubscribe link. SMS marketing messages include an opt-out instruction. Opting out of marketing communications takes effect within twenty-four (24) hours and has no effect on your ability to access any h789 service, place bets, make deposits, or use any other platform feature.
h789 sends transactional communications — such as deposit confirmations, withdrawal notifications, OTP messages, and account security alerts — regardless of your marketing preferences. These messages are necessary for the operation of your account and cannot be opted out of while your account remains active.
h789 does not purchase third-party marketing lists or send unsolicited messages to individuals who have not registered an h789 account and provided explicit consent to receive communications.
As described in the overview section above, h789 account holders have the following rights in respect of their personal data: the right of access; the right to rectification; the right to erasure; the right to restriction of processing; the right to data portability; the right to object; and the right to withdraw consent where consent is the applicable legal basis.
To exercise any of the above rights, submit a written request to [email protected] with the subject line "Data Rights Request". Your request should include: your h789 registered username or email address, the specific right you wish to exercise, and sufficient detail to allow h789 to identify the data concerned. h789 may require identity verification before processing a data rights request to prevent unauthorised access to another person's data.
h789 will acknowledge receipt of a data rights request within five (5) business days and provide a substantive response — or an explanation of why the request cannot be fulfilled — within thirty (30) calendar days of receipt. Where a request is complex or involves large volumes of data, h789 may extend this period by a further thirty (30) days with notification to you of the extension and the reason for it.
Certain data rights cannot be exercised in all circumstances. In particular: the right to erasure may be limited where h789 is legally required to retain data (e.g., AML transaction records); the right to portability applies only to data processed on the basis of consent or contract; and the right to object to processing based on legitimate interests may be overridden where h789 can demonstrate compelling legitimate grounds for continued processing (e.g., active fraud investigation).
If you are not satisfied with how h789 has handled your personal data or responded to a data rights request, you have the right to complain directly to h789 in the first instance. Privacy complaints should be submitted to [email protected] with the subject line "Privacy Complaint." h789 will acknowledge your complaint within three (3) business days and provide a substantive response within fifteen (15) business days.
If you remain dissatisfied after h789's internal complaints process has been completed, you have the right to escalate your complaint to the relevant data protection authority in the jurisdiction applicable to h789's data processing operations. h789 will provide you with the appropriate authority contact details upon request if you have not been able to identify them independently.
h789 reviews and updates this Privacy Policy periodically to reflect changes in our data practices, new regulatory requirements, and feedback from Pakistani players. The effective date and version number at the top of this page indicate when the current version took effect.
Where updates are material — for example, introducing a new category of data processing, a new category of third-party sharing, or a change to retention periods — h789 will notify registered account holders by email to their registered address at least seven (7) days before the updated Policy takes effect, with a clear summary of what has changed and why.
For minor, non-material updates — such as clarifications to existing practices or corrections to typographical errors — h789 may update the Policy without advance individual notification, though the effective date will always be updated to reflect the change. We encourage all h789 account holders to review this Policy at least once per PSL season to stay informed about how your data is handled.
Your continued use of the h789 platform following the effective date of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with any update, you should close your account and cease using h789 services before the updated Policy takes effect.
For any question, concern, request, or complaint relating to this Privacy Policy or h789's handling of your personal data, please contact us through the following channels:
h789 does not handle privacy communications via social media channels. Please use only the official contact methods listed above to ensure your enquiry is directed to the appropriate team and handled confidentially.
When contacting h789 about a privacy matter, please include your registered username or account email and as much detail as possible about the specific concern so we can direct your query to the right team and respond as efficiently as possible. h789's team includes dedicated staff responsible for privacy and data protection — your enquiry will reach a person qualified to address it, not an automated response system.
Cricket betting, live casino, 500+ slots — all backed by the data protection standards you've just read about. h789 takes your privacy as seriously as it takes your gaming experience. Log in and see the difference.
21+ Only. h789 is committed to responsible gaming and data privacy for all Pakistani players. Questions about this Privacy Policy? Contact [email protected].